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Communications |
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 Fall
2009
Trouble-shooting guide
(Reprinted from University Parent, Orientation issue 2009)
When you have questions about University policies, procedures, or resources, we encourage you to first ask your student to find the answer or information. Moreover, if your student calls, e-mails, or comes home with a problem, encourage him or her to take responsibility for resolving the issue.
When students take care of their own problems or seek out campus resources, they meet people who can be helpful later, they develop important problem-solving skills, and they gain confidence in themselves.
You SHOULD be involved when:
- Your student is too ill to handle his/her situation.
- Your student has mental health issues that prevent
him/her from making well-informed decisions.
- Your student's finances are likely to affect the
family finances.
- You cannot locate your student.
You can guide your student to talk to the right person
by determining the category
that best fits the concern:
- Academic issues: Students can
talk to the instructor if the concern is related
to a specific class; otherwise students can talk
to their academic adviser. Academic advisers provide
guidance on working effectively with instructors,
planning an academic schedule, and finding tutoring
or help with study skills and time management. Students
will find the name and contact information for their
academic adviser on the student Web portal at myu.umn.edu.
- Residence hall issues: Students
can first talk to their community adviser (CA); if
additional assistance is needed, students should
contact their hall director. To report disturbances
or illegal activities in the residence hall, students
can call the information desk or University Police
(emergency—call 911; for non-emergencies, call
612-624-2677).
- Commuter issues: Commuter
Connection (612-625-4668), on the second floor
of Coffman Union, provides guidance and direction
on issues related
to the commuter experience.
- Personal issues: Students are
encouraged to talk to a counselor at University Counseling & Consulting
Services (www.ucs.umn.edu,
612-624-3323). Academic advisers may also help
students find resources related to personal concerns.
- Physical or mental health issues: Students
can make an appointment or call the nurse's line
at Boynton Health Service (www.bhs.umn.edu).
- Safety or legal issues: Call University
Police (612-624-2677 or 911).
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